Loading...
  1. Alternative ›
  2. Zendesk

Try the Best Zendesk Alternative Zendesk

Gmelius is the #1 collaboration platform for Gmail.

Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can try Gmelius for free and we don't limit the number of channels.
Help desk tickets are nothing but emails. So, why would you want to leave your Gmail inbox to manage something that begins and ends as email? Our pricing is as straightforward as our platform - you can try Gmelius for free and we don't limit the number of channels.
Get Started for Free
Request a demo
How to move from Zendesk Inbox to Gmail - #1 AlternativeHow to move from Zendesk Inbox to Gmail - #1 Alternative

Simplify customer success.

Simplify customer success.

Gmelius is the first collaboration platform designed for Google Workspace (formerly G Suite). Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Gmelius is the first collaboration platform designed for G Suite. Scale customer experience with a human touch by keeping it simple and straightforward - "tickets" become "conversations with people" in Gmail.

Explore our suite of features

Bring back your tools and teams together.

Bring your tools and teams together.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Gmelius offers unique 2-way integrations with your favorite tools. Quickly loop your other teams by linking your support@ email with a Trello board, or monitor and manage customer service right from Slack.

Discover unique 2-way integrations

Let your team focus on what matters.

Let your team focus on what matters.

Gmelius does not reinvent your inbox... no need for that! We reinvent teamwork by empowering Gmelians to stay on top of things, from anywhere.

Gmelius lets you cut the busywork with powerful workflow automation rules, routing and team analytics. Stay on top of everything and make your team happier by increasing the transparency of your processes.

Read our customer stories

Zendesk

Gmelius

Shared inboxes incl. delegation and analytics, etc.
check
check
Automation rules and SLA
check
check
Notes and @mention
check
check
Works in your existing tools, e.g., Gmail
Close
check
Unlimited channels
Close
check
Shared Gmail labels
Close
check
Mail Merge and drip campaigns
Close
check
Project management and Kanban view
Close
check
2-way integrations with Slack, Trello, G Suite, ...
Close
check
Security
Stores your emails
Does not store your emails
Y Combinator backed company
YC S14
YC S19

Zendesk

Gmelius

Shared Mailboxes incl. delegation and analytics, etc.
check
check
Automation rules and SLA
check
check
Notes and @mention
check
check
Shared Gmail labels
Close
check
Unlimited shared inboxes
Close
check
Project management and Kanban view
Close
check
Meeting scheduler
Close
check
Email tracking and outreach automation
Close
check
API and 2-way integrations with Slack, Trello, ...
Close
check
Cross-domain support
Close
check
Mobile apps
Just for shared inboxes
Full email clients

Zendesk

Gmelius Logo

Gmelius

Receive emails in a team inbox
check
check
Send emails from the shared inbox address
check
check
Email delegation and assignment
Close
check
Conversation status and ticketing
Close
check
Automation rules and SLA
Close
check
Notes and @mention
Close
check
Collision detection
Close
check
Team analytics
Close
check
Kanban view
Close
check
2-way integrations
Close
check

Our pricing is simple and designed to grow with you 😉

Starter

$7
per user, per month
when billed yearly
$12 per user billed monthly
When your team starts with email collaboration and only needs one shared inbox.
1 workspace
Automatic responders
Assign, comment & @mention
Shared email drafts
Collision detection
Unlimited email templates
Meeting scheduler
Email tracking
Start for Free
Purchase now

Plus

$12
per user, per month
when billed yearly
$15 per user billed monthly
When your team needs additional workspaces and more powerful automations.
3 workspaces
Everything in Starter, and:
Automatic assignments
7-day reporting window
Conversation reports
Team performance reports
Slack integration
Trello integration
Start for Free
Purchase now

Growth

$24
per user, per month
when billed yearly
$29 per user billed monhtly
When your team looks to scale and optimize their daily operations.
10 workspaces
Everything in Plus, and:
SLA automation
3-month reporting window
Tag reports
Email sequences & mail merge
Manager role
Zapier integration & API
Start for Free
Purchase now

Pro

$49
per user, per month
when billed yearly
$69 per user billed monthly
When your team has more sophisticated needs. Over 50 users? Contact us
Unlimited workspaces
Everything in Growth, and:
Support for business hours
6-month reporting window
Export of reports
Priority support & uptime SLA
Custom roles & permissions
G Suite logo
Google Workspace sync
Start for Free
Purchase now

Starter

$7 per user/month, billed yearly
$12 per user/month, billed monthly
Collaboration
check
1 workspace
check
Shared email drafts
check
Collision detection
check
Notes & @mention
check
Assignments
check
Permalinks
Close
Notes attachments
Close
Manager role
Close
Custom roles and permissions
Close
Groups and sub-teams
Close
Advanced Admin controls
Automations
check
Email templates
check
Meeting scheduler
Close
Meeting reminders
check
Automatic responder
Close
Automatic assignments
Close
SLA automation rules
Close
Email sequences
Close
Multi-stage sequences
Email tracking
check
Unlimited tracking
check
Per-recipient tracking
check
Real-time notifications
Integrations & API
Gmail
Google Groups
Google Calendar
Google Meet
Loom
Zoom
Slack
Trello
Zapier
Gmelius API
Google Workspace sync
Mobile apps
check
Android
check
iOS
Analytics
Close
Reporting window
Close
Conversation reports
Close
User reports
Close
Productivity reports
Close
Tag reports
Close
Business hours
Close
Export csv
Support & training
check
University learning
check
Self-service support
check
Email support
check
Consolidated billing
Close
Priority support
Close
In-app live support
Close
Zoom live support
Close
Dedicated CSM
Close
Uptime SLA
Start for Free
Purchase now

Plus

$12 per user/month, billed yearly
$15 per user/month, billed monthly
Collaboration
check
3 workspaces
check
Shared email drafts
check
Collision detection
check
Notes & @mention
check
Assignments
check
Permalinks
Close
Notes attachments
Close
Manager role
Close
Custom roles and permissions
Close
Groups and sub-teams
Close
Advanced Admin controls
Automations
check
Email templates
check
Meeting scheduler
Close
Meeting reminders
check
Automatic responder
check
Automatic assignments
Close
SLA automation rules
Close
Email sequences
Close
Multi-stage sequences
Email tracking
check
Unlimited tracking
check
Per-recipient tracking
check
Real-time notifications
Integrations & API
Gmail
Google Groups
Google Calendar
Google Meet
Loom
Zoom
Slack
Trello
Zapier
Gmelius API
Google Workspace sync
Mobile apps
check
Android
check
iOS
Analytics
check
7-day reporting window
check
Conversation reports
check
User reports
check
Productivity reports
Close
Tag reports
Close
Business hours
Close
Export csv
Support & training
check
University learning
check
Self-service support
check
Email support
check
Consolidated billing
Close
Priority support
Close
In-app live support
Close
Zoom live support
Close
Dedicated CSM
Close
Uptime SLA
Start for Free
Purchase now

Growth

$24 per user/month, billed yearly
$29 per user/month, billed monthly
Collaboration
check
10 workspaces
check
Shared email drafts
check
Collision detection
check
Notes & @mention
check
Assignments
check
Permalinks
check
Notes attachments
check
Manager role
Close
Custom roles and permissions
Close
Groups and sub-teams
Close
Advanced Admin controls
Automations
check
Email templates
check
Meeting scheduler
check
Meeting reminders
check
Automatic responder
check
Automatic assignments
check
SLA automation rules
check
Email sequences
check
Multi-stage sequences
Email tracking
check
Unlimited tracking
check
Per-recipient tracking
check
Real-time notifications
Integrations & API
Gmail
Google Groups
Google Calendar
Google Meet
Loom
Zoom
Slack
Trello
Zapier
Gmelius API
Google Workspace sync
Mobile apps
check
Android
check
iOS
Analytics
check
3-month reporting window
check
Conversation reports
check
User reports
check
Productivity reports
check
Tag reports
Close
Business hours
Close
Export csv
Support & training
check
University learning
check
Self-service support
check
Email support
check
Consolidated billing
check
Priority support
Close
In-app live support
Close
Zoom live support
Close
Dedicated CSM
Close
Uptime SLA
Start for Free
Purchase now

Pro

$49 per user/month, billed yearly
$69 per user/month, billed monthly
Collaboration
check
Unlimited workspaces
check
Shared email drafts
check
Collision detection
check
Notes & @mention
check
Assignments
check
Permalinks
check
Notes attachments
check
Manager role
check
Custom roles and permissions
check
Groups and sub-teams
check
Advanced Admin controls
Automations
check
Email templates
check
Meeting scheduler
check
Meeting reminders
check
Automatic responder
check
Automatic assignments
check
SLA automation rules
check
Email sequences
check
Multi-stage sequences
Email tracking
check
Unlimited tracking
check
Per-recipient tracking
check
Real-time notifications
Integrations & API
Gmail
Google Groups
Google Calendar
Google Meet
Loom
Zoom
Slack
Trello
Zapier
Gmelius API
Google Workspace sync
Mobile apps
check
Android
check
iOS
Analytics
check
6-month reporting window
check
Conversation reports
check
User reports
check
Productivity reports
check
Tag reports
check
Business hours
check
Export csv
Support & training
check
University learning
check
Self-service support
check
Email support
check
Consolidated billing
check
Priority support
check
In-app live support
check
Zoom live support
check
Dedicated CSM
check
Uptime SLA
Start for Free
Purchase now

Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

Very Helpful
****Star half*

The joint email inbox is very helpful when collaborating. Especially if there are a lot of incoming emails Gmelius helps users sort the emails and assign them to the correct department.

Read review
arrow
Customer stories-Unknown
Administrator in Marketing and Advertising
This tool is user friendly and streamlines communications.
****Star half*

Gmelius has allowed our team to keep our communications to our partners consistent and will enable us to assign emails to team members which we didn't have before.

Read review
arrow
Customer stories - Katie
Katie
Katie
Customer Success Engagement Representative
Gmelius helps me to share my work and connect my team!
****Star half*

I love sharing my inbox with my team, which allows us to coordinate our job better! This tool is super helpfull to use along with Gmail to keep the labels for each client in just one place.

Read review
arrow
Customer stories - Lina
Lina
Lina
Creative Project Manager

Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

A must for teams sharing workload
****Star half*

We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.

Read review
arrow
Alternative Hiver - Christy J
Christy
Christy
Operations Manager
Excellent tool for workflows in a team environment
****Star half*

I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.

Read review
arrow
Alternative Hiver - Michael
Michael
Michael
Small Business
Gmelius drives 20% YOY growth
****Star half*

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.

Read review
arrow
Product Hunt: Damian
Damian
Damian
CEO

Connect your existing tools with our awesome integrations.

Master teamwork, not another tool. Gmelius connects your apps via a unique 2-way sync architecture, e.g., assign and reply to emails from Slack or synchronize a Gmail label with a Trello board.

Gmail

Channel

Google Calendar

Calendar

Google Groups

Channel

Google Meet

Communication

Google Workspace

Users & Groups

Loom

Communication

Slack

Communication

Trello

Project Management

Zapier

Automation

Zoom

Communication
Discover our integrations and API
ZendeskDiscover a smarter, simpler Zendesk alternative. Help desk tickets are nothing but emails. So, why leave your Gmail inbox to manage them? Get started for free.
Data Security

One last reason to seek a

Zendesk

alternative...

Unlike
Zendesk
, Gmelius’ infrastructure has been designed to ensure the content of your conversations is not stored on external databases.

At a time where compliance with privacy regulations such as the GDPR and California Privacy Act (CCPA) become vital for your business, Gmelius offers an alternative to
Zendesk
by preventing any data dispersion, and the associated risks such dispersion implies for your customers.
ZendeskDiscover a smarter, simpler Zendesk alternative. Help desk tickets are nothing but emails. So, why leave your Gmail inbox to manage them? Get started for free.
Shared Labels

One last reason to seek a

Zendesk

alternative...

Unlike Hiver, Gmelius allows you to share Gmail Labels with other team members. Hiver is great to fix issues with the management of group emails. However, email collaboration does not stop there. Gmelius offers a more complete alternative to Hiver by letting you share Gmail labels, so that your projects, clients, pipelines can be easily managed as a team.
On demand
On-demand demo
Cloud secure
99.99% uptime the last 12 months
Shield
Serious about security & privacy

Features

Download

What's new?

Help center

Get it on Google PlayDownload on the App Store
Company
PricingPartner ProgramCareers Hiring!Legal
Security
Roadmap ⧉Status ⧉
Resources
University ⧉Help Center ⧉VideosBlogInsightsWebinars ⧉
Integrations
Google Workspace
new
Slack
new
Trello
new
Zapier
new
Gmelius API
Gmail
Google Groups
Google Calendar
Google Meet
Zoom
Loom
View all
Unfold
How we compare
Google Groups
Hiver
Front
Zendesk
Mixmax
Kayako
Zoho Desk
HelpCrunch
Help Scout
Boomerang
HappyFox
Yesware
Groove
Kustomer
Drag App
Sortd
Freshdesk
View all
Unfold
Privacy Policy
Terms of Service
Cookie Policy
Give us a follow
LinkedinTwitterYoutubeInstagramFacebook