Try the Best Zendesk Alternative

No credit card required

1 workspace

Automatic responders

Assign, comment & @mention

Shared email drafts

Collision detection

Unlimited email templates

Meeting scheduler

Email tracking

Plus

For growing teams who need additional workspaces and automation capabilities

$15

per user
per month

No credit card required

3 workspaces

Reinvent teamwork with:

Assign via rules

7-day reporting window

Conversation reports

Team performance reports

Slack integration

Trello integration

Growth

For mid-sized companies with more advanced automation and analytic needs

$29

per user
per month

No credit card required

10 workspaces

Everything in Plus, and:

SLA automation

3-month reporting window

Tag reports

Email sequences & campaigns

Manager role

Zapier integration & API

Pro

For fast-paced teams that need unlimited workspaces. Over 50 users? Contact us

$69

per user
per month

Request Demo

No credit card required

Unlimited workspaces

Everything in Growth, and:

Load balancer

Export of reports

Priority support & uptime SLA

Custom roles & permissions

Google Workspace sync

Starter

For smaller teams who need 1 shared inbox for simplified email management

per user
per month

No credit card required

1 workspace

Automatic responders

Assign, comment & @mention

Shared email drafts

Collision detection

Unlimited email templates

Meeting scheduler

Email tracking

Plus

For growing teams who need additional workspaces and automation capabilities

$12

per user
per month

No credit card required

3 workspaces

Reinvent teamwork with:

Assign via rules

7-day reporting window

Conversation reports

Team performance reports

Slack integration

Trello integration

Growth

For mid-sized companies with more advanced automation and analytic needs

$24

per user
per month

No credit card required

10 workspaces

Everything in Plus, and:

SLA automation

3-month reporting window

Tag reports

Email sequences & campaigns

Manager role

Zapier integration & API

Pro

For fast-paced teams that need unlimited workspaces. Over 50 users? Contact us

$49

per user
per month

Request Demo

No credit card required

Unlimited workspaces

Everything in Growth, and:

Load balancer

Export of reports

Priority support & uptime SLA

Custom roles & permissions

Google Workspace sync

Compare all plans

Starter

$7 per user/month billed yearly

$12 per user/month billed monthly

Plus

$12 per user/month billed yearly

$15 per user/month billed monthly

Growth

$24 per user/month billed yearly

$19 per user/month billed monthly

Pro

$49 per user/month billed yearly

$69 per user/month billed monthly

Collaboration

Workspaces (Gmail labels, Shared Inboxes or Kanban boards)

unlimited

Shared email drafts

Collision detection

Notes & @Mention

Assignments

Permalinks

Notes attachments

Manager role

Custom roles and permissions

Teams and sub-teams

Advanced Admin controls

Automations

Email templates

Email scheduler

Meeting scheduler

Meeting reminders

Automatic responder

Assignment via rules

SLA automation rules

Email sequences

Email campaigns & mail merge

Load balancer

Analytics

Reporting window

7-day

3-month

6-month

Conversation reports

User reports

Productivity reports

Tags reports

Business hours

Data export (csv)

Integrations & API

Gmail

Google Group

Google Groups

Google Calendar

Google Meet

Zoom

Loom

Slack

Trello

Zapier

Gmelius API

Google Workspace sync

Mobile apps

Android

iOS

Support and training

University learning

Self-service support

Email support

Consolidated billing

Priority support

In-app live support

Zoom live support

Dedicated account manager

Uptime SLA

Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

Accelerate Email Response Time

After implementing Gmelius, our email response time went from 3 days to 30 minutes.

Beth Adams

eXp Realty

Gmelius helps me to share my work and connect my team!

I love sharing my inbox with my team, which allows us to coordinate our job better! This tool is super helpfull to use along with Gmail to keep the labels for each client in just one place.

Lina

Creative Project Manager

This tool is user friendly and streamlines communications.

Gmelius has allowed our team to keep our communications to our partners consistent and will enable us to assign emails to team members which we didn't have before.

Katie

Customer Success Engagement Representative

Why they chose Gmelius vs. Zendesk

Why they chose Gmelius

A must for teams sharing workload

We were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have just about all the options we were accustomed to using in Hiver. We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off.

Christy

Operations Manager

Excellent tool for workflows in a team environment

I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors.

Michael

Small Business

Gmelius drives 20% YOY growth

Everyone on the team is connected via Gmelius. Having shared information across all departments is very useful, especially in our highly-technical and fast-paced environment.