Shared inbox features for eCommerce support
Gmelius transforms your company inbox into a virtual workspace where team members can assign emails, add and share personal email notes for context, convert emails into tasks, and add them to shareable Kanban boards for better communication and collaboration.
Deliver enterprise-grade customer support without leaving Gmail
Easily collaborate with your team while delivering quality customer support for your eCommerce business using Gmelius’ collaborative shared inbox right from Gmail. Emails can be assigned and delegated to appropriate team members to streamline response times and increase customer satisfaction.
Enhance Shopify with Gmail
Improve your Shopify experience by responding to customer requests across multiple platforms using powerful integrations with Google Workspace, Slack, and Trello. Our Zapier integration allows you to receive an email digest of new Shopify orders through Gmail. You’ll never need to switch back and forth between multiple applications again.
Create a transparent workflow so you never miss an opportunity
Respond to emails promptly and efficiently by sharing your entire mailbox or selected conversations with your team.
Shared Gmail Labels help organize incoming emails by synchronizing conversations in real-time across your team. With every action your team makes, the status of a ticket changes to update the other members; everyone knows what has been “assigned” or "opened,” versus what is “pending” or “closed,'' creating transparency and accountability for your team. Our Kanban boards offer a visual overview of real-time actions with every customer support ticket, so you know every task you create is on a secure path to completion.
Put retail operations on autopilot with powerful workflow automation rules
Custom settings allow teams to create conditions using “if this - then-that” workflow automation rules to streamline daily processes and automate menial tasks without missing a beat. Send customized follow-ups, drip campaigns, and more by creating unique sequences to enhance productivity while staying connected to customers. Create and launch multi-stage email campaigns in minutes using personalized Gmail templates to reach potential prospects, or re-engage with lost ones.
Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your Google Groups or help desk and let you work together on email.
Any email can lead to a task. Any teammate may need help at some point. Convert any conversation into a task card and organize teamwork visually with Kanban boards that live where you work.
Let your teammates focus on what matters by automating your company's daily workflow with smart but powerful rules. Make your team happy with a new recruit: our workflow bot "Gmeliot".
Chat and collaborate on emails in real-time without leaving Gmail, or Slack. Email Notes make it possible to add context to any email conversation, and get instant feedback.
Turn your most effective and repetitive emails into Gmail templates you can personalize and share with your team. You'll save hours on copy-pasting and editing emails by inserting templates in seconds.
Share and delegate any email conversation with your team in one click or @mention. No more clunky Forward or Bcc. Discover the new way to share emails.